Job Description
Welcome to Premier Hospitality Group, where we believe in creating memorable experiences for our guests and a supportive environment for our team. We are currently seeking a highly motivated Front Desk Agent to join our Oklahoma City location.
This is an Immediate Hire opportunity for candidates looking to start their career in the hospitality industry with no experience required. We are looking for individuals who are reliable, friendly, and eager to learn. If you are ready to join a dynamic team and grow with us, we want to hear from you!
Why Choose Us?
- Immediate Start: Onboarding begins immediately upon selection.
- No Experience Necessary: We provide full paid training.
- Competitive Pay: Earn $18–$22/hour plus tips.
- Benefits: Health, dental, and vision insurance available.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Check-Out: Efficiently manage the registration process, including verifying identity and collecting payments using property management software.
- Communication: Answer incoming phone calls, respond to emails, and address guest inquiries regarding services, amenities, and local recommendations.
- Reception Duties: Monitor the front desk area, manage the lobby, and handle incoming mail or packages.
- Security: Ensure the safety and security of guests by monitoring access points and reporting any suspicious activity.
- Problem Solving: Assist guests with any issues or special requests, escalating complex situations to management when necessary.
- Administrative: Maintain accurate records of guest transactions and daily logbooks.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: No prior hospitality experience required. Previous customer service experience is a plus but not mandatory.
- Skills: Basic computer proficiency (typing and navigating software) and a working knowledge of Microsoft Office.
- Personal Attributes: Professional appearance, excellent communication skills, and a friendly, outgoing personality.
- Availability: Must be flexible to work varying shifts, including weekends and holidays.
- Reliability: Ability to pass a background check and drug screen.