Job Description
The Opportunity: Are you a hospitality enthusiast looking for an exciting opportunity? The Capital Hotel Group is currently seeking a dedicated Front Desk Agent to join our dynamic team in Sacramento, CA. We are in urgent need of friendly and professional staff to ensure our guests have an unforgettable stay. If you thrive in a fast-paced environment and love delivering exceptional customer service, we want to hear from you!
Why Join Us?
We offer a competitive salary, a positive work culture, and opportunities for career advancement within the luxury hospitality sector.
Responsibilities
- Check guests in and out efficiently, verifying registration data and payment methods.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Manage the reservation system and maintain accurate records of guest stays.
- Answer phone calls and emails, providing information about hotel amenities and local attractions.
- Assist in maintaining the lobby and common areas to ensure a welcoming atmosphere.
- Process various payment transactions and post charges to guest accounts.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or front desk operations is preferred.
- Strong interpersonal and communication skills.
- Proficiency with property management systems (PMS) is a plus.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.
- Basic computer literacy.