Job Description
Join our award-winning downtown Austin hotel as a Front Desk Agent and become the first point of contact for guests seeking exceptional hospitality experiences. We're seeking energetic professionals to deliver personalized service while managing check-ins, reservations, and guest inquiries with precision and warmth. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel brand.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation modifications, cancellations, and room assignments
- Respond to guest inquiries and resolve issues with exceptional problem-solving skills
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and prepare daily reports for management
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Strong communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local Austin attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Valid Texas driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs