Job Description
Join our award-winning team as a Front Desk Agent at the heart of Oakland's vibrant hospitality scene. We're seeking energetic professionals to deliver exceptional guest experiences with immediate availability. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for hospitality enthusiasts ready to make an immediate impact!
Responsibilities
- Manage check-in/check-out processes efficiently using Opera PMS
- Handle guest inquiries and resolve service concerns proactively
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license with clean record
- Bilingual (English/Spanish) preferred
- High school diploma or equivalent required