Job Description
Join our award-winning team at Grand Plaza Hotel San Jose and deliver exceptional guest experiences! We're seeking passionate Front Desk Agents to be the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Silicon Valley. Immediate openings available for energetic professionals who thrive in fast-paced hospitality settings.
As a cornerstone of our guest services, you'll create memorable arrivals and departures while managing all front desk operations. We offer paid training, career advancement opportunities, and a supportive team culture. Apply today to start your journey in premium hospitality!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservation systems and optimize room occupancy
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling initiatives for room upgrades and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of San Jose attractions and transportation
- Flexible availability including nights/weekends/holidays
- Valid California driver's license (preferred)