Job Description
Join our award-winning luxury hotel in the heart of downtown Detroit! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Immediate openings available for motivated professionals ready to shine in Detroit's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to enhance guest experience
- Maintain organized records of guest preferences and special requests
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Valid Michigan driver's license (for vaif service)
- Flexible availability including weekends and holidays
- High school diploma or equivalent required