Job Description
Join our dynamic hospitality team at Grand Horizon Hotel in Mesa, AZ! We're seeking a motivated Front Desk Agent to deliver exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive compensation, growth opportunities, and a supportive team culture. If you're passionate about customer service and thrive in hotel operations, apply today to start your rewarding career journey!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest concerns with professionalism and prompt resolution
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Provide local area recommendations and assist with guest requests
- Maintain a clean, organized front desk area
- Support security protocols and emergency procedures
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling accuracy
- Flexible availability including nights/weekends/holidays
- Valid Arizona driver's license (if required for shuttle duties)