Job Description
Join our award-winning team at Grand Mesa Hospitality as a Front Desk Agent! We're seeking enthusiastic professionals to deliver exceptional guest experiences at our premier Mesa location. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Arizona's hospitality industry.
As the first point of contact for our guests, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. We provide paid training, flexible scheduling, and a supportive team environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold safety protocols and emergency procedures
- Perform nightly audits and reporting tasks
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, RoomMaster, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling proficiency
- Valid Arizona driver's license preferred
- High school diploma or equivalent required
- Bilingual (English/Spanish) highly desirable