Job Description
Welcome to the Heart of Hospitality
Are you a charismatic professional ready to make a lasting first impression? The Sterling Hotel Group is seeking a dynamic Front Desk Agent to join our award-winning team in Portland, Oregon. We are looking for an immediate hire to drive our guest satisfaction scores and represent our brand with excellence.
In this pivotal role, you will be the face of our hotel, ensuring every guest feels valued, welcomed, and comfortable from the moment they arrive. If you thrive in a fast-paced environment and possess a genuine passion for service, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Discounted stays at all Sterling properties worldwide.
- Generous employee referral programs.
- A supportive, team-oriented culture.
Responsibilities
- Greet guests warmly upon arrival, manage check-in and check-out processes efficiently using our Property Management System (PMS).
- Answer incoming calls with a professional tone, addressing inquiries, taking reservations, and resolving issues promptly.
- Handle cash and credit transactions accurately, ensuring all financial records are balanced at the end of every shift.
- Assist guests with directions, local recommendations, and concierge services to enhance their overall experience.
- Maintain the lobby and front desk area to a pristine standard, ensuring a welcoming atmosphere.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared to the highest standards.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality or business is a plus.
- Previous experience as a Front Desk Agent, Receptionist, or in a customer service role is preferred but not required for immediate hires.
- Proficiency in Microsoft Office Suite and Hotel PMS software (e.g., Opera, StayNTouch).
- Strong verbal and written communication skills with a polished, professional demeanor.
- Ability to stand for extended periods and lift up to 25 lbs.
- Flexibility to work varying shifts, including weekends, holidays, and evenings.