Job Description
Welcome to Apex Hospitality Solutions, where we create unforgettable experiences for our guests. We are currently seeking a charismatic and detail-oriented Front Desk Agent to join our Raleigh team. We offer immediate hire opportunities for dedicated professionals who excel in a fast-paced, high-end hospitality environment. Join us and take the next step in your career with a company that values your contribution and invests in your future.
In this role, you will be the primary point of contact for our guests, ensuring a seamless and luxurious experience from the moment they arrive. We pride ourselves on our warm culture and commitment to excellence.
Responsibilities
- Deliver a world-class welcome to guests, ensuring a positive first impression.
- Process check-ins, check-outs, and room changes efficiently using the property management system.
- Answer a high volume of incoming calls and emails with professionalism and speed.
- Handle guest inquiries, complaints, and special requests to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in inventory management of office supplies and amenities.
- Collaborate with housekeeping and maintenance teams to address maintenance issues promptly.
- Adhere to all company policies, safety procedures, and brand standards.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Minimum of 1-2 years of experience in a front desk or reception role.
- Strong computer proficiency in Microsoft Office Suite and PMS (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- Ability to stand for long periods and lift moderate weight.
- Must possess a professional appearance and a friendly, approachable demeanor.
- Flexibility to work varying shifts, including weekends and holidays.