Job Description
Join our award-winning team as a Front Desk Agent at the heart of Raleigh's vibrant hospitality scene! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within a luxury hotel environment. If you thrive in fast-paced settings and possess exceptional communication skills, apply now to become the face of our renowned establishment!
Responsibilities
- Manage check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel amenities and services to enhance guest satisfaction
- Utilize property management systems for daily operations
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid North Carolina hospitality certification preferred
- Flexible availability including weekends and holidays