Job Description
Welcome to The Grand Union Hotel, where luxury meets hospitality. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team. If you are looking for an Immediate Hire opportunity in the heart of San Francisco, this is your chance to shine.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on creating memorable experiences, and we want you to be a part of that legacy.
Why Join Us?
- Immediate start available.
- Competitive compensation package.
- Employee discounts on dining and stays.
- Opportunities for career advancement.
Responsibilities
- Register guests and process payments efficiently using hotel management software.
- Provide accurate information regarding hotel amenities, local attractions, and transportation.
- Handle guest inquiries and complaints with empathy and professionalism to ensure 100% guest satisfaction.
- Conduct security checks and verify identity to ensure guest safety and property security.
- Maintain a clean and organized front desk area.
- Collaborate with housekeeping and maintenance teams to address guest requests promptly.
Qualifications
- Minimum of 1-2 years of experience in a front desk role within the hospitality industry.
- High school diploma or GED required; college degree in hospitality preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and hotel PMS (Property Management Systems).
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Professional appearance and demeanor.