Job Description
Are you a hospitality enthusiast looking for an immediate opportunity? Grand Plaza Hotel & Suites is seeking a dedicated Front Desk Agent to join our vibrant team in San Jose, CA. We pride ourselves on delivering exceptional guest experiences, and we need a proactive professional to help us maintain our high standards.
Why Join Us?
We offer a competitive hourly wage, flexible scheduling, and a supportive work environment. This is an immediate hire position, perfect for someone ready to start their career in luxury hospitality today.
Responsibilities
- Greet and Register Guests: Welcome guests warmly upon arrival and assist with the check-in process efficiently and accurately.
- Handle Inquiries: Respond to phone calls and emails promptly, providing information about hotel amenities, local attractions, and services.
- Manage Reservations: Update guest information, process changes, and manage room availability using our Property Management System (PMS).
- Concierge Services: Provide recommendations for dining and entertainment in San Jose and assist with valet parking or luggage services as needed.
- Resolve Issues: Address guest complaints or concerns with a solution-oriented mindset to ensure 100% guest satisfaction.
- Administrative Tasks: Maintain the front desk area, balance daily reports, and process payments.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred but not required for enthusiastic candidates.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and demeanor.
- Technical Skills: Proficiency with computers and standard office software or PMS systems.
- Flexibility: Willingness to work various shifts, including weekends and holidays.
- Education: High school diploma or GED equivalent.