Job Description
Welcome to The Luxe Group, where hospitality meets excellence. We are currently seeking a dynamic Front Desk Agent to join our team in the heart of San Jose, California. We are offering an immediate hire opportunity for a dedicated professional who thrives in a fast-paced environment.
As the face of our brand, you will play a pivotal role in ensuring our guests have a seamless and memorable experience from the moment they arrive. If you are looking for a rewarding career in the hospitality industry with a company that values your contribution, we want to hear from you.
Why Join Us?
- Immediate start available
- Competitive hourly wage
- Employee discount programs
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring all required documentation and payments are processed correctly.
- Answer incoming calls and emails promptly, addressing guest inquiries regarding reservations, local attractions, and hotel amenities.
- Resolve guest complaints and issues with a focus on high-quality customer service and problem-solving.
- Maintain the cleanliness and professional appearance of the front desk area and lobby at all times.
- Process payments accurately using the hotel's Point of Sale system.
- Assist guests with concierge services, including transportation arrangements and recommendations.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a front desk or guest services role within the hospitality industry.
- Strong verbal communication skills with the ability to interact professionally with diverse guests.
- Proficiency in basic computer applications and hotel management software.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must possess a friendly and welcoming demeanor.
- Valid driver's license is preferred.