Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Los Angeles! We're urgently seeking passionate professionals to deliver exceptional guest experiences during flexible shifts. As the first point of contact, you'll create memorable moments while handling check-ins, reservations, and special requests with precision and warmth.
This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you thrive in dynamic environments and possess exceptional customer service skills, we want you to apply immediately!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle phone inquiries, reservations, and special requests with professionalism
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest transactions and room status
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency in property management software (Opera, Fidelio, etc.)
- Basic cash handling and accounting knowledge
- High school diploma or equivalent; college degree a plus
- Ability to stand for extended periods and lift up to 25 pounds