Job Description
Join our award-winning team at Memphis Grand Hotel as an Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and problem-solving expertise. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth in Memphis's premier hospitality destination. Enjoy our state-of-the-art facilities, comprehensive benefits package, and a supportive team environment where your contributions shine.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservation inquiries and modifications via phone/in-person
- Resolve guest concerns with empathy and solution-oriented mindset
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute safety protocols and emergency procedures
- Utilize hotel management software (Opera) effectively
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts (nights, weekends, holidays)
- Problem-solving abilities with attention to detail
- Tennessee driver's license preferred
- Positive attitude and professional appearance