Job Description
Join Grand City Hotels as a Front Desk Agent and become the first point of contact for our guests in the heart of Minneapolis! We're seeking energetic professionals to deliver exceptional hospitality experiences through seamless check-ins, personalized service, and problem-solving excellence. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment with immediate opportunities for career growth. Shift work includes days, evenings, weekends, and holidays – perfect for adaptable professionals ready to shine in fast-paced hospitality settings.
Responsibilities
- Manage guest check-ins/check-outs with accuracy and efficiency
- Handle reservations, inquiries, and payment processing
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Maintain meticulous records of guest interactions
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management systems (e.g., Opera)
- Basic cash handling and accounting knowledge
- Problem-solving abilities with a solutions-oriented mindset
- High school diploma or equivalent required