Job Description
Join our award-winning team at Grand Capital Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking energetic professionals to deliver exceptional service in our luxury downtown Washington DC location. With immediate openings available for shift-based roles, this is your chance to launch your hospitality career in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of the world's most vibrant cities. Apply today and start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera) efficiently
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficient in basic computer applications and reservation systems
- Strong problem-solving and conflict resolution abilities
- Valid DC work authorization required
- Professional appearance and positive attitude