Job Description
Join our award-winning hospitality team as an immediate-hire Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant downtown Austin location. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement in a dynamic work environment. Perfect for career-driven individuals who thrive in fast-paced settings.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservations, inquiries, and special requests via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly to ensure satisfaction
- Utilize hotel management systems for room status and reporting
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software (Opera/Micros)
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic math and cash handling abilities
- Problem-solving mindset with attention to detail
- Valid Texas driver's license (if required for property errands)
- Ability to stand for extended periods