Job Description
Welcome to a World of Excellence.
Are you a hospitality enthusiast looking for an exciting opportunity in the heart of Orlando? Serenity Hotels & Resorts is currently seeking dedicated Part-Time Front Desk Agents to join our elite team. We pride ourselves on delivering exceptional guest experiences, and we want you to be the face of our brand.
Located in the vibrant city of Orlando, our hotel offers a dynamic work environment where you can grow your career while enjoying the perks of working in one of the world's top tourist destinations.
Responsibilities
- Guest Relations: Provide warm, welcoming check-ins and check-outs for all guests while ensuring a personalized experience.
- Operations: Manage the front desk operations, including answering multi-line phones, processing reservations, and handling inquiries via email and chat.
- Problem Solving: Address guest concerns or complaints promptly and professionally to ensure high levels of guest satisfaction.
- Security & Access: Verify guest identities, manage room keys, and ensure the security of the hotel premises.
- Housekeeping Liaison: Coordinate with housekeeping to ensure rooms are ready for arrival and assist in maintaining a pristine lobby environment.
- Financial Accuracy: Handle cash transactions accurately, process credit card payments, and balance daily reports.
Qualifications
- Experience: Previous hospitality or customer service experience is preferred but not required; training will be provided.
- Skills: Strong interpersonal and communication skills with a focus on service excellence.
- Flexibility: Ability to work flexible hours, including weekends, holidays, and evenings.
- Technical: Proficiency in POS systems, Opera PMS, or similar hotel management software is a plus.
- Appearance: Professional appearance and demeanor that aligns with our brand image.
- Education: High school diploma or GED equivalent required.