Job Description
Join Our Elite Weekend Team at The Grand Portland Hotel!
We are currently seeking a friendly, professional, and detail-oriented Front Desk Agent to manage our weekend shifts. If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to meet you. This is an excellent opportunity to showcase your hospitality skills in a premium setting.
Why Choose Us?
- Competitive hourly pay ($18 - $22/hr).
- Flexible weekend scheduling.
- Employee discounts on dining and stays.
- A supportive and dynamic team culture.
Are you ready to make a difference? Apply today to become a key part of our guest services team!
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a welcoming first and last impression.
- Check guests in and out efficiently, verifying all necessary information and processing payments accurately.
- Answer incoming phone calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Manage the front desk operations during weekends, including handling check-ins, check-outs, and concierge requests.
- Resolve guest complaints and issues in a calm, efficient, and service-oriented manner.
- Maintain a clean, organized, and tidy reception area at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hotel front desk, concierge, or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with property management systems (PMS) and Microsoft Office Suite.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Ability to stand for extended periods and lift up to 25 lbs.
- A professional appearance and a positive attitude are essential.