Job Description
Join our award-winning downtown Seattle hotel as a Weekend Front Desk Agent! You'll be the welcoming face of our luxury property, creating unforgettable experiences for guests while enjoying competitive pay and flexible scheduling. We're seeking a hospitality professional who thrives in fast-paced environments and values teamwork.
What We Offer:
- Premium weekend shift premiums ($2-$4/hour above base rate)
- Comprehensive training and career advancement opportunities
- Complimentary hotel discounts and travel perks
- Health benefits for part-time employees (20+ hrs/week)
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Proactively resolve guest concerns and coordinate solutions with housekeeping/maintenance teams
- Manage room inventory, reservations, and billing operations accurately
- Process payments and financial transactions while maintaining PCI compliance
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain pristine front desk appearance and security protocols
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- 1+ years hotel front desk or high-volume customer service experience
- Expertise in property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts with minimal supervision
- Strong multitasking abilities in high-pressure situations
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Proficiency in English; bilingual Spanish/Mandarin preferred