Job Description
Join our award-winning team at Grand Hotel Detroit as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of downtown. Perfect for career changers, recent graduates, and hospitality newcomers. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Detroit's premier luxury properties.
Responsibilities
- Provide warm, professional check-in/check-out services to all guests
- Manage reservations, room assignments, and billing inquiries
- Answer multi-line phone system and direct calls efficiently
- Resolve guest concerns with empathy and solution-oriented mindset
- Maintain accurate guest records and departmental logs
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
Qualifications
- No experience required - we provide comprehensive training!
- High school diploma or equivalent required
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to stand for extended periods
- Flexibility to work weekends, evenings, and holidays
- Positive attitude and willingness to learn