Job Description
Join our award-winning team as a Front Desk Agent at Chicago Downtown Hotel! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This is your opportunity to shine in a dynamic hospitality environment with immediate start dates. Enjoy competitive pay, flexible scheduling, and career growth opportunities in the heart of downtown Chicago.
Why Apply?
- Immediate hire positions available
- Comprehensive training provided
- Employee discounts on hotel stays
- Health benefits and 401(k) matching
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency with reservation systems and basic office software
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods