Job Description
Join our award-winning Memphis hotel team as a Front Desk Agent and deliver exceptional guest experiences! We're seeking energetic professionals with a passion for hospitality to fill immediate shift-based positions. Enjoy competitive pay, flexible scheduling, and career growth opportunities in the heart of downtown Memphis. Perfect for night owls and early risers alike!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to guests
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent required
- Basic math and cash handling abilities
- Valid Tennessee hospitality certification preferred