Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our guests' experience! We're seeking energetic professionals to deliver exceptional service in a dynamic Portland hotel environment. This immediate hire opportunity offers competitive pay, flexible shift schedules (nights/weekends included), and comprehensive benefits including health insurance, paid time off, and career growth paths. Our team-centric culture values diversity, recognition, and work-life balance. If you're passionate about hospitality and ready to start immediately, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services and resolve inquiries with professionalism
- Manage reservations, room assignments, and billing transactions accurately
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments, handle cash/credit card transactions, and maintain financial records
- Uphold brand standards through consistent service delivery and property knowledge
- Address guest concerns promptly and implement solutions to ensure satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Strong communication and interpersonal skills with multilingual ability a plus
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for handling cash transactions
- Problem-solving abilities with a calm demeanor under pressure
- High school diploma or equivalent required
- Valid Oregon driver's license may be required for errands