Job Description
Join our award-winning team at Grand Hospitality Group in the heart of Raleigh! We're seeking passionate individuals to kickstart their hospitality careers in our vibrant downtown hotel. As an entry-level team member, you'll gain hands-on experience in guest services, operations, and customer excellence while working in a modern, supportive environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding hotel chain. Perfect for students and career changers looking to enter the thriving North Carolina hospitality industry!
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out services
- Manage reservations, room assignments, and key distribution systems
- Address guest inquiries and resolve service issues promptly
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain cleanliness and organization of lobby, front desk, and common areas
- Process payments and handle cash/credit card transactions accurately
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs
- Valid North Carolina driver's license preferred