Job Description
Join our award-winning hospitality team at Grand Miami Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This part-time role is perfect for energetic professionals passionate about creating memorable moments. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in Miami's thriving tourism industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations and room assignments using hotel software systems
- Address guest inquiries and resolve issues promptly with solution-oriented mindset
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management systems (Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Basic knowledge of Miami tourism attractions
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and problem-solving abilities