Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're urgently seeking passionate hospitality professionals to elevate our guest experience. As a premier destination for travelers worldwide, we offer competitive compensation, comprehensive benefits, and career growth opportunities. Be part of a dynamic team committed to excellence in service and innovation.
Why Work With Us?
- Health insurance, retirement plans, and paid time off
- Employee discounts on hotel stays and dining
- Professional development programs
- Collaborative and inclusive work environment
Responsibilities
- Deliver exceptional guest service with a warm and professional demeanor
- Manage check-in/check-out processes efficiently using hotel software
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping, maintenance, and F&B departments
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain accurate records of guest preferences and special requests
- Adhere to safety and cleanliness standards
Qualifications
- Minimum 1 year hotel or luxury customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Valid California Food Handler's Card (if serving F&B)
- Basic knowledge of Los Angeles attractions and transportation
- Ability to stand for extended periods and lift up to 25 lbs