Job Description
Join our award-winning hospitality team at Grand Hotel Indianapolis as a Front Desk Agent! No prior experience required – we provide comprehensive training for motivated individuals passionate about exceptional guest service. Be the first point of contact for our international clientele, creating memorable experiences in downtown Indianapolis's premier luxury destination.
Responsibilities
- Deliver warm, personalized welcome to all guests with genuine hospitality
- Efficiently manage check-in/check-out procedures using our modern PMS system
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
- Contribute to a positive, collaborative team environment
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a guest-first mindset
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and eagerness to learn
- Attention to detail and organizational skills