Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in the vibrant coastal city of Long Beach, CA! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced hotel environment. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our renowned hospitality chain.
As a key ambassador of our brand, you'll manage check-in/check-out processes, handle reservations, and resolve guest inquiries with professionalism and warmth. We provide extensive training and support to ensure your success. If you thrive in dynamic settings and possess exceptional customer service skills, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, modifications, and cancellations with precision
- Resolve guest inquiries and complaints promptly while maintaining service excellence
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and security teams
- Perform daily audits and report discrepancies to management
- Uphold brand standards and promote hotel services and amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic math skills for cash handling
- Positive attitude and professional appearance