Job Description
Join our award-winning team at Milwaukee Grand Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth in Milwaukee's vibrant hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process reservations, payments, and room assignments accurately
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain front desk area cleanliness and organization
- Utilize hotel management software (Opera, etc.) for daily tasks
- Handle emergency situations following hotel protocols
Qualifications
- 1+ years customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficient in basic computer applications
- High school diploma or equivalent required
- Attention to detail and multitasking abilities
- Positive attitude and teamwork-oriented mindset
- Must be available for immediate start