Job Description
Are you passionate about creating unforgettable guest experiences?
At The Paramount Oakland Hotel, we don't just offer a job; we offer a lifestyle. As a premier destination in the heart of the city, we are currently seeking dedicated Hotel Staff to join our elite team. If you thrive in a fast-paced, luxury environment and have a knack for hospitality, we want to meet you.
Our team is the heartbeat of our hotel, ensuring every guest feels welcomed, valued, and attended to with the utmost care. We pride ourselves on our diverse culture and commitment to excellence.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Employee discounts on dining and amenities
- Opportunities for career advancement within the hospitality industry
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Manage front desk operations, including check-ins, check-outs, and room assignments.
- Handle incoming phone calls and emails promptly and professionally.
- Resolve guest inquiries, complaints, and requests to ensure 100% guest satisfaction.
- Assist with luggage handling and valet coordination as needed.
- Maintain the cleanliness and organization of the lobby and common areas.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS) is a plus.
- Ability to work flexible shifts, including weekends and holidays.
- A valid driver's license is required.