Job Description
Join our award-winning team as a Front Desk Agent in the heart of Nashville! We're seeking dynamic individuals to deliver exceptional guest experiences during immediate shift-based openings. If you thrive in fast-paced environments and possess a passion for hospitality, this is your opportunity to launch or advance your career.
Why Join Us? Competitive pay, comprehensive benefits, and a supportive culture where your growth matters. Perfect for night owls and early birds alike!
Responsibilities
- Efficiently manage guest check-ins/checkouts using our PMS system
- Handle reservations, inquiries, and resolve guest concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Monitor security protocols and emergency procedures
- Collaborate with cross-departmental teams during peak hours
Qualifications
- High school diploma or equivalent required
- 1+ years in hospitality/customer service preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Marriott)
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling aptitude
- Professional appearance and positive attitude
- TN driver's license (if applicable to location duties)