Job Description
Join our award-winning team at Memphis Hospitality Group as an immediate-hire Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This full-time shift role offers competitive pay, career growth, and the chance to be the first point of contact for travelers worldwide. If you thrive in fast-paced environments and take pride in hospitality excellence, apply today!
Responsibilities
- Seamlessly check in/out guests using PMS systems while maintaining accuracy
- Handle guest inquiries, reservations, and payment processing with precision
- Coordinate with housekeeping and maintenance teams for operational excellence
- Resolve guest concerns proactively to ensure satisfaction
- Execute nightly audits and manage cash handling procedures
- Uphold brand standards through impeccable service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficiency with Opera or similar property management systems
- Detail-oriented with multitasking capabilities