Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in the vibrant coastal city of Long Beach! We're seeking energetic professionals to deliver exceptional guest experiences during our peak season. This immediate hire opportunity offers competitive compensation, flexible shift schedules, and career growth in the heart of Southern California's hospitality scene.
Why You'll Love Working With Us:
• Comprehensive benefits package including health/dental/vision
• Employee discounts on accommodations and dining
• Paid training and professional development
• Modern facilities with ocean views
• Supportive team environment with advancement opportunities
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage room reservations, modifications, and cancellations with precision
- Resolve guest inquiries and complaints promptly with solution-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities, dining options, and local attractions
- Maintain cleanliness and professional appearance of front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Valid California driver's license preferred
- Ability to stand for extended periods
- Positive attitude and problem-solving mindset