Job Description
Join our award-winning team at Grand Plaza Hotels & Resorts as a Front Desk Agent in the heart of Los Angeles! We're seeking charismatic professionals to deliver exceptional guest experiences in a fast-paced luxury environment. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth in hospitality leadership. If you thrive in dynamic settings and possess a passion for service, apply today to start your journey with us!
Responsibilities
- Check-in/check-out guests efficiently while maintaining brand standards
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as primary information resource for local attractions and services
- Uphold security protocols and emergency procedures
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Minimum 1 year customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Multilingual capabilities (Spanish highly valued)
- Valid California driver's license (if required for errands)