Job Description
Join our award-winning hospitality team as an immediate Front Desk Agent at Memphis Grand Hotel! We're seeking dynamic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive training, and career advancement opportunities in the heart of Memphis' vibrant tourism district. Apply today and start your journey in hospitality excellence!
Responsibilities
- Check in/out guests efficiently with warm hospitality and attention to detail
- Manage reservation systems and optimize room inventory
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Execute safety protocols and emergency procedures
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- Previous front desk or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency with hotel management systems (e.g., Opera, RoomRack)
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset