Job Description
Are you a people person looking for immediate employment in Mesa, AZ? Apex Hospitality Solutions is currently hiring dedicated Front Desk Agents for various shift patterns. Join a dynamic team where you will be the face of our brand and ensure our guests have an unforgettable experience.
We offer competitive pay, flexible scheduling, and excellent benefits for full-time employees. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression and addressing any immediate concerns.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and key card distribution using property management software.
- Communication: Answer incoming calls and emails promptly, providing information about services, amenities, and local directions.
- Reception Duties: Manage the front desk area, including mail sorting, package deliveries, and maintaining lobby cleanliness and organization.
- Problem Resolution: Handle guest complaints or requests professionally and escalate complex issues to management when necessary.
- Shift Reporting: Complete accurate daily shift logs, cash handling reports, and security checks.
- Team Collaboration: Assist other departments as needed to ensure seamless operations during peak hours.
Qualifications
- Experience: Previous experience in hospitality, front desk, or customer service is preferred but not required (we provide training for the right candidates).
- Availability: Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Communication: Excellent verbal communication skills with a professional and friendly demeanor.
- Technology: Basic computer proficiency and ability to learn new software quickly.
- Professionalism: Must possess a valid ID and a clean background check.
- Education: High school diploma or GED required.