Job Description
Join the Heart of Nashville as a Front Desk Agent
Are you a people person looking for an immediate hire opportunity? Grand Central Hotel Group is seeking a dedicated and professional Front Desk Agent to join our elite hospitality team. We are currently offering flexible shift work schedules for candidates ready to start immediately.
In this pivotal role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We offer a competitive hourly wage, comprehensive training, and a vibrant work environment in the heart of the Music City.
Responsibilities
- Guest Experience: Greet guests warmly upon arrival, manage check-ins and check-outs efficiently, and resolve any immediate guest concerns with a solution-oriented approach.
- Communication Hub: Answer incoming calls and emails promptly, directing inquiries to the appropriate departments while maintaining a professional demeanor.
- Front Office Operations: Handle mail, packages, and room service requests with accuracy and speed. Manage the lobby area to ensure it is welcoming and organized.
- Security & Access: Monitor building access and maintain a secure environment for guests and staff, adhering to all safety protocols.
- Administrative Tasks: Update guest profiles in the Property Management System (PMS) and handle cash transactions or point-of-sale duties accurately.
- Shift Coordination: Work rotating shifts, weekends, and holidays as required to ensure 24/7 coverage.
Qualifications
- Experience: Previous experience in hospitality, customer service, or reception is preferred; however, we are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Technology: Basic computer literacy and the ability to learn new software systems quickly.
- Availability: Must be flexible and available for various shift work patterns, including early mornings and late nights.
- Professionalism: A neat, professional appearance and a positive, team-oriented attitude.
- Education: High school diploma or GED required.