Job Description
Launch your career in hospitality with Grand Hospitality Group! We're seeking enthusiastic Hospitality Associates to join our Memphis team – no experience required. Enjoy comprehensive training, competitive benefits, and opportunities for growth within our luxury hotel chain. Perfect for career changers, recent graduates, or anyone ready to start in a dynamic environment.
Our Memphis location offers a vibrant work culture in the heart of the city's tourism district. You'll gain hands-on experience in guest services, operations, and client relations while building transferable skills for a lifetime of success. We invest in our team members through mentorship programs and advancement pathways.
Responsibilities
- Deliver exceptional guest experiences across front desk, concierge, and valet services
- Manage check-in/check-out procedures using property management systems
- Coordinate with housekeeping, maintenance, and F&B departments
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail
- Participate in daily briefings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights/weekends
- Basic computer literacy and comfort with technology
- Customer service mindset with problem-solving abilities
- Physical stamina to stand/walk for extended periods
- Must pass background check and drug screening