Job Description
Are you a hospitality professional looking for an immediate hire opportunity? Join the dynamic team at The Grandview Hotel Group in Virginia Beach. We are currently seeking a charismatic and detail-oriented Front Desk Agent to welcome guests and ensure their stay is unforgettable.
As a premier destination in Virginia Beach, we pride ourselves on exceptional service and a vibrant work environment. We are looking for someone who thrives in a fast-paced setting and is ready to make an impact from day one.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently using our Property Management System (PMS), and assist with check-out procedures.
- Communication: Answer incoming calls and respond to emails promptly, providing accurate information regarding hotel amenities, local attractions, and dining options.
- Problem Resolution: Address guest inquiries and complaints with patience and professionalism, escalating issues to management when necessary to ensure high guest satisfaction.
- Security & Safety: Monitor front desk activity, verify identification for guest safety, and ensure the lobby area is clean, organized, and welcoming.
- Administrative Tasks: Process payments, maintain accurate guest records, and assist with light clerical duties as needed.
Qualifications
- Experience: Previous front desk or guest services experience is preferred; entry-level candidates with strong customer service skills are encouraged to apply.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Proficiency with computer systems and hotel software (e.g., Opera, OpenTable).
- Appearance: Professional appearance and demeanor that aligns with our brand standards.
- Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.