Job Description
Join our award-winning team at Grand Capital Hotel as a Front Desk Agent and deliver exceptional guest experiences in the heart of Washington DC. We're seeking dynamic professionals to manage our bustling lobby operations with energy and precision. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a chance to work in one of DC's most iconic hospitality destinations. If you thrive in fast-paced environments and prioritize guest satisfaction, apply now to start your career with us!
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries, reservations, and special requests with exceptional service
- Process payments, manage cash flow, and reconcile daily transactions
- Coordinate with housekeeping and maintenance to ensure seamless operations
- Uphold brand standards through professional appearance and communication
- Respond to emergency situations calmly and per hotel protocols
- Collaborate with team members during peak shifts for optimal coverage
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with PMS systems (Opera, Fidelio) and MS Office
- Strong problem-solving and conflict resolution abilities
- Flexible availability to work evenings, weekends, and holidays
- Excellent communication skills in English; bilingual a plus
- Ability to multitask in high-pressure situations