Job Description
Join the Premier Hospitality Team in Wichita!
The Grand Plaza Hotel & Suites is seeking a dynamic and professional Front Desk Agent to become the face of our establishment. We are offering immediate hire positions for individuals who are passionate about guest service and want to advance their career in the hospitality industry.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for a memorable stay. We pride ourselves on our modern amenities, comfortable accommodations, and our commitment to creating a welcoming environment for both our guests and our team members.
Why Join Us?
- Immediate Start: We are looking to fill these positions now.
- Competitive Pay: $15.00 - $18.00 per hour based on experience.
- Modern Facilities: Work in a recently renovated, premium property.
- Professional Growth: Clear pathways for advancement within our management team.
Responsibilities
- Welcoming and greeting guests with a smile, managing the check-in and check-out process efficiently.
- Handling all incoming phone calls and emails professionally, providing information and resolving inquiries.
- Managing room assignments, reservations, and billing procedures accurately using our Property Management System (PMS).
- Ensuring the front desk area is clean, organized, and welcoming at all times.
- Assisting guests with directions, local recommendations, and special requests to enhance their stay.
- Collaborating with housekeeping and maintenance teams to ensure room readiness and prompt issue resolution.
- Processing payments and maintaining accurate cash and credit balances.
Qualifications
- High school diploma or GED required; prior experience in hospitality or customer service is highly preferred.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Proficiency with computers and hotel management software (e.g., Opera, Micros) is a plus but not required.
- Able to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and a positive, energetic attitude.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.