Job Description
Are you a people person with a passion for hospitality? Grand Horizon Hospitality Group is seeking a dedicated and dynamic Front Desk Agent to join our premium team in Mesa, Arizona. This is a fantastic opportunity to work in a high-energy environment with a focus on weekend excellence.
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for a reliable team member who thrives in a fast-paced setting and is committed to delivering world-class service. If you are ready to advance your career in the hotel industry, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Focus on your weekend availability with a stable, predictable workweek.
- Growth Opportunities: Clear pathways for advancement within the hospitality sector.
Apply today to become part of our family!
Responsibilities
- Check guests in and out efficiently, verifying identification and payment methods with precision.
- Answer incoming phone calls, emails, and guest inquiries promptly and professionally.
- Resolve guest complaints and special requests to ensure 5-star satisfaction and retention.
- Manage key cards and maintain the front desk area in pristine, organized condition.
- Assist with checkout processes, including printing folios and processing charges accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Uphold hotel policies and safety standards at all times.
Qualifications
- Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills with a friendly demeanor.
- Ability to work weekends (Friday, Saturday, and Sunday) consistently.
- Proficiency with hotel management software (e.g., Opera, Front Desk Systems) is a plus.
- Professional appearance and a high standard of grooming.