Job Description
Grand Horizon Hotels is looking for enthusiastic individuals to join our team. We are urgently hiring for various positions within our Phoenix property.
At Grand Horizon, we believe in creating unforgettable experiences for our guests. We are seeking dedicated staff who are ready to contribute to a supportive and high-energy work environment. Whether you are an experienced hospitality professional or looking to start your career, we offer training and growth opportunities.
Our Commitment to You:
- Competitive hourly wages with gratuity opportunities.
- Comprehensive medical, dental, and vision insurance.
- Employee dining discounts and free parking.
- Professional development and career advancement pathways.
Don't miss this opportunity to become a key part of a leading hotel brand in Arizona.
Responsibilities
- Check guests in and out efficiently, ensuring all registration forms are completed accurately.
- Answer phone calls and emails promptly, providing information regarding hotel services and local attractions.
- Resolve guest complaints and issues in a calm, professional, and solution-oriented manner.
- Process payments and handle cash transactions with strict accuracy.
- Monitor the lobby and common areas to maintain cleanliness and a welcoming atmosphere.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and facilities meet high standards.
- Perform other front desk duties and cross-training assignments as needed.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or customer service role is preferred.
- Strong computer literacy and familiarity with hotel management software (PMS).
- Excellent interpersonal and communication skills.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Must be able to stand for long periods and lift up to 20 pounds.