Job Description
Are you looking to start a rewarding career in the heart of New York City? Grand Metropolitan Hotels is currently seeking enthusiastic individuals to join our dynamic team as Front Desk Agents. We offer competitive pay, excellent benefits, and the opportunity to work in a luxury environment.
Whether you are an experienced hospitality professional or looking for your first job, we welcome applicants with a strong work ethic and a passion for customer service. We have multiple shift positions available, including day, evening, and night shifts.
Responsibilities
- Check guests in and out efficiently using the property management system.
- Handle guest inquiries, complaints, and requests with a focus on exceeding expectations.
- Process payments, including cash and credit transactions, accurately and securely.
- Answer phone calls and emails promptly, transferring messages to appropriate departments.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and provide local recommendations to visitors.
- Ensure compliance with all hotel safety and security policies.
Qualifications
- High school diploma or GED required.
- Previous experience in a customer service or hospitality role is a plus but not mandatory.
- Strong interpersonal and communication skills.
- Ability to work flexible schedules, including weekends, holidays, and overnight shifts.
- Proficiency in Microsoft Office Suite.
- Fluency in English; bilingual skills are highly valued.