Job Description
Are you a people person looking for a rewarding career in hospitality? Windsor Inn & Suites is currently seeking a dedicated and professional Front Desk Agent to join our dynamic team. We are an immediate hire facility, looking for individuals ready to start contributing on Day 1.
In this role, you will be the face of our brand, ensuring every guest has a comfortable and memorable stay. We offer a competitive pay rate, flexible shift schedules, and a supportive work environment. If you have a passion for service and excellent communication skills, we want to meet you.
Why Join Us?
- Immediate start available.
- Competitive hourly pay ($15 - $18/hr).
- Flexible shift work options (Day/Night/Weekend).
- Employee discounts on rooms and dining.
Responsibilities
- Check guests in and out of the hotel efficiently, verifying all necessary information and collecting payments.
- Answer incoming phone calls, manage email inquiries, and respond to guest requests promptly and professionally.
- Assist guests with luggage, directions, and local recommendations to ensure a 5-star experience.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Process daily reports, manage the Point of Sale (POS) system, and handle cash and credit transactions accurately.
- Handle guest complaints or issues with a calm and problem-solving attitude, escalating when necessary.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel, hospitality, or customer service role is preferred but not mandatory for the right candidate.
- Strong verbal communication and interpersonal skills.
- Must be available to work various shifts, including weekends, nights, and holidays.
- Basic computer literacy and familiarity with PMS (Property Management Systems) is a plus.
- Must possess a valid driver's license.