Job Description
Join our award-winning luxury hotel in the heart of Seattle! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. Be the first point of contact for discerning travelers, showcasing Seattle's vibrant culture while managing check-in/out, reservations, and concierge services. Enjoy competitive pay, complimentary accommodation benefits, and a dynamic work environment in one of America's most exciting cities.
Responsibilities
- Manage seamless guest check-in/out procedures with attention to detail
- Handle reservation inquiries and modify bookings using Opera property management system
- Resolve guest concerns with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for optimal operations
- Provide local recommendations for dining, attractions, and transportation
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Valid Washington State Food Handler's Card
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent
- Ability to stand for extended periods