Job Description
Join our award-winning downtown Indianapolis hotel as a Front Desk Agent and enjoy the unique benefit of daily pay! We're seeking energetic hospitality professionals to deliver exceptional guest experiences while earning same-day compensation for your hard work. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within our expanding luxury hotel chain.
As the first point of contact for our international guests, you'll embody our brand's commitment to excellence while managing check-in/out procedures, resolving inquiries, and coordinating with housekeeping and maintenance teams. Our modern downtown location puts you in the heart of Indianapolis' vibrant arts and business districts.
Responsibilities
- Manage seamless guest check-in/out procedures using property management systems
- Handle guest inquiries, complaints, and special requests with exceptional service
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping and maintenance for room status updates
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized front desk operations and administrative records
- Collaborate with concierge team to provide local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Indianapolis attractions and transportation
- Positive attitude and passion for hospitality excellence